This page explains how Secret Cenote Hotel collects and uses guest information, and sets out our cancellation and payment policy for direct bookings made through this website. It was last updated September 2026.

Cancellation & Payment Policy

Full payment is collected at the time of booking. A refundable $100 security deposit is also pre-authorized on your card upon reservation; it is held for up to 7 days per authorization and released within 1 day after checkout, provided no damage is claimed.

Stays of 27 Nights or Fewer

Cancel at least 24 hours before check-in for a full refund. Cancellations made within 24 hours of check-in are charged for 1 additional night. Cancellations made after check-in are charged for 1 additional night plus the cost of all nights already stayed.

Stays of 28 Nights or More

For reservations of 28 nights or more, cancel at least 30 days before check-in for a full refund. Cancellations made after check-in are charged for 30 additional nights plus 100% of the nights already stayed. Cancellations made within 30 days of checkout are non-refundable.

Privacy Policy

Secret Cenote Hotel collects the personal information guests provide when booking directly through this website or through our booking partners (such as name, contact details, payment information, and stay preferences). We use this information solely to manage your reservation, process payment, communicate with you about your stay, and comply with legal and tax obligations.

We do not sell your personal information. Payment details are processed securely through our payment provider and are not stored on our servers. We may share limited booking information with service providers who help us operate the property (such as our property management and payment processing systems) solely for that purpose.

You may contact us at any time to ask what information we hold about you or to request that it be corrected or deleted, subject to our recordkeeping obligations. For any privacy-related questions or requests, please contact Melissa Browne at (903) 714-3614 or melissa@thesecretcenote.com.